The core principles of Aledium were first founded in 2006. Over the past 10 years, Aledium has evolved into a specialized single-source call center human capital and talent management solutions provider. "We are truly the only company in the industry that provides comprehensive, targeted, programs and services that are fully guaranteed to lower your call center's overall recruiting and staffing related costs." The uniqueness of Aledium is we have had hands-on, day-to-day experience in a variety of roles within the call center industry. This tactical expertise, along with a strong partner network, allows Aledium to offer solutions that work. With 60% or more of a typical call center's budget allocated to staffing and recruiting costs, you need alternative/proven methodologies to maximize your investment in people; without sacrificing quality and the customer experience.
Aledium specializes in customized call center human capital solutions centered on recruiting, staffing and retention. Our proprietary Call Center Response®, Call Center Talent® and Call Center Cx® programs and services deliver results at all levels in a call center organization.